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Continue ShoppingFAQ
Find answers to common questions about our products, services, and policies.
Before You Buy
Use the search bar, or browse Accessories & Support by category: Home & Cleaning Parts, Kitchen Parts, Beauty Parts and Outdoor Parts. Each product page lists the model numbers it works with. If you are not sure what you need, email us your appliance model number at contact@sharkninjacleaner.com and we will help.
Compare the model number printed on your appliance (usually on the label, the base, or in the manual) with the “Compatible models” list on the product page. If your model is not listed, or you are not sure, contact us before you order.
The product page shows whether an item is available. If you can add it to your cart, it is available to order. If you have a question about availability, email us.
Yes. Select the heart icon on any product to add it to your wishlist, and use the compare option to look at products side by side.
Payment Information
We accept payments through PayPal and Stripe. Stripe lets you pay with a credit or debit card.
Payments are handled by PayPal and Stripe. We do not store your full card number or security code. See our Privacy Policy for how we handle your information.
Yes. If you have a coupon code, enter it in the coupon field in your cart or at checkout, and the discount is applied before you pay. Some codes have conditions, which are shown with the offer.
You will see a message at checkout. Please check your payment details and try again, or choose another payment method. If it still does not work, email us at contact@sharkninjacleaner.com and we will help.
Order & Delivery
Add the products you want to your cart, go to checkout, enter your shipping and billing details, choose a payment method and confirm your order. You will receive an email confirmation once it is placed.
Yes. Use the Track Order page and enter your order number and billing email. If you cannot find your order, email us at contact@sharkninjacleaner.com.
Email us as soon as possible at contact@sharkninjacleaner.com with your order number. If your order has not shipped yet, we will let you know what we can change.
Email us at contact@sharkninjacleaner.com with your order number and clear photos of the item and the packaging. We will review it and tell you the next steps.
Returns & Warranty
If something is not right with your order, email us at contact@sharkninjacleaner.com before sending anything back, and we will explain the options for your order.
Email us with your order number, the product name and the reason for the return. We will reply with instructions. Please do not ship an item back until we have confirmed the details with you.
It depends on the reason for the return. We will confirm this with you when you contact us, before you ship anything.
Shark and Ninja products come with the manufacturer’s warranty, and the terms can vary by product and region. Check the documents that came with your product or the manufacturer’s website for the details, and email us if you need help with a claim.